IMPORTANT FEATURES OF THE PROJECT:
•The entire complaint processing is done
online, in digital form, enabling fast and accurate processing of
•Registration and Status of the complaint is
communicated back to the complainant through Mobile SMS/Mail immediately - the
communication loop becomes complete.
•Citizens have multiple channels to air
their grievances and complaints to TII:
Through their mobile phones: Through
telephone: help line have been setup.
The complaints can be better articulated
with additional data like audio/ video/ photo evidence from their mobiles
Through the Internet: by
filling up the complaint form online; they can attach audio/video/photo
Track and resolve issues for
high priority complainants on urgent basis.
Handle complex complaint
procedures including whole set of governance process.
Build sustainable relationships
Provide correct and preventive
information about Govt. welfare schemes.
Analyze complainant & feedback
Online Donation through Credit
Card and Debit Card
Online download (PDF) and
Submission of complaint /Video
Blog for User
News and Updates on weekly
Online survey etc and many more